Frequently asked questions

Braiding hair F.A.Q.?

Can I cut this hair to make it shorter? No. Do not cut hair or you will lose the ombre aspect of the hair. Can I curl hair using heat?It is recommended that you use sponge roller or rod and dip in boiling hot water to curl hair. How many packs will I need for full head? braid/ twist Med 7-8 packs Large 8 Jumbo 9 Feed-in (2) large 2(4) medium 3(6) small 5 Knotless braids (5) small (4) med mid back length (5) med lower back length How long is the braiding hair? We have 22” which is perfect for mid back length braids and 28” is great for waist length or longer.

Custom wig F.A.Q?

How long will my wig last? A unit can last for years (1-3+) with proper maintenance and care.Closure and frontal units may require routine maintenance after excess wear due to their construction. 03 Can I color or dye my custom unit? Yes. All hair provided by Stuck Up Hair is virgin hair, which has not been chemically treated. The units can be lighten(bleached) or darken and still hold its integrity. Please condition and or treat the unit or hair just as your natural hair after chemically processing it.
04 STORE POLICY: What if I Do Not like my unit, Can it be Returned or Exchanged? The wigs and or hair is NON REFUNDABLE. Due to the nature of the products there is no refunds or exchanges. It is very important that you measure your head properly for the best fit, research or know exactly what you want before purchasing. Alterations are FREE within 14 Days of receipt. 05 Which methods of payments can I use? Credit or debit card payments only. 06 How to measure your head for a custom wig? -Use fabric measuring tape ( can be purchased at your local drugstore) -Measure the circumference (around your entire head) -Measure from ear to ear -Leave your measurements in the notes after purchasing 07 How should I prepare my natural hair before wearing a wig? Always treat,condition and add moisture if needed to your hair before applying a wig. The flatter the foundation the more natural the wig will look and lay. Straight back small to medium size braids or flat twist works best. 08 Can I track my order ? The tracking number will be provided via the email used when purchasing. 07 How long will it take to receive my wig? The entire process will take 10 to 12 BUSINESS DAYS. Your unit will be complete and shipped by mail within 12 BUSINESS DAYS after payment. 08 What products should I use on my wig? Low sulfate products are great to use on your unit. Treseme' or Dove low sulfate products are excellent for your wigs and both are affordable.
09 Delivery - How much is it and how long does it take? FREE SHIPPING DOMESTIC (3 TO 5 DAYS) *Estimated Time

What are your terms and conditions.

Braid Bundles Although we accept exchanges all sales are final and non-refundable. Hair Exchanges Email us first concerning any exchanges. Please send email to .Hair can be exchanged within 3 days of initially receiving your order. However, you will still be held liable for shipping cost of initial order as well as new order. ITEM or items must be mailed for exchange in its original condition. We will not except any items that are not in its original condition. The exchanged item MUST be unopened, unaltered, unworn, undamaged and all tags and packaging must be included. Wigs are final sale. No refunds! No exchanges! Shipping Times Please allow 3-5 days for processing and shipping. *Not including weekends or holidays. * You will not be refunded because you need your hair by a certain time. *You are welcome to email us prior to placing your order to get an estimated delivery date. Tracking Numbers Once we receive your order you will receive a confirmation email. You will receive your tracking number in a separate email once your order physically ships. For any other concerns feel free to fill out our contact form located in the contact section.

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