Policy

Salon Policy

Please read terms and condition on booking site before scheduling your appointment. All deposits are non refundable.

Store Policy

NO REFUNDS!! NO REFUNDS!! NO REFUNDS!!

WIGS ARE FINAL SALE. ALL SALES ARE FINAL.

EXCHANGE POLICY FOR ONLINE ORDERS:

You have within 7 business days from your date of purchase. The item(s) must be mailed for exchange in its original condition. Please send us an email at stuckuphairllc@yahoo.com to notify us of your exchange. We will not accept any merchandise that is not in its original condition. The exchanged item MUST be unopened, unaltered, unworn, undamaged and all tags and packaging must be included. You will be responsible for all shipping cost.

 

Send your Exchanged item(s) including your first name, last name, phone number, your exchange request and original receipt to:

Stuck Up Hair

10615 Perrin Beitel Rd., Ste 101

San Antonio, TX 78218
 

*** Due to Covid-19 we are not excepting any exchanges on product once order has been shipped or pickup up.

payment methods

-Credit/Debit Card(In salon only) extra 5%

- Square (online orders only)

EXCHANGE POLICY FOR IN-STORE:

You have within 3 business days from your date of purchase. You must have your receipt with you at the time of exchange. NO EXCEPTIONS! NO RECEIPT, NO EXCHANGE! HAIR MUST BE INTACT. LABELS CAN NOT BE BROKEN. 

PRE-ORDER

ONLINE & IN-STORE PRE-ORDER POLICY:

The price to make the custom units will be included and will be listed as the starting price. After choosing the hair specifications for your custom wig, your purchase MUST be paid in full amount to be in the process of making. Please be aware that it will take 3-5 business days upon purchase for custom wig to be made and 3-5 business days for shipping (DOES NOT INCLUDE WEEKENDS OR HOLIDAYS).

If In-store pickup, you will be notified by email to pick-up item after it is made. You will be given 7 days starting from the day email was sent out to pick up item, if item is not picked up in 7 days, a storage fee of $5.00 will be charged per day. 

ALL ORDERS require a signature.

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